Refund policy · TikitiPoa

1. Event-specific policies

Each organizer sets their own refund policy, which is displayed on the event page before you pay. Where no policy is shown, the default below applies.

2. Default policy

Full refunds are available up to 48 hours before the event start time.
Within 48 hours of the event, tickets are generally non-refundable.
Service fees, where charged, may be non-refundable.

3. Event cancelled or postponed

If an organizer cancels an event, affected bookings are refunded in full to the original payment method. If an event is postponed, your tickets remain valid for the new date unless you request a refund.

4. How to request a refund

Open your booking from “My bookings” and follow the refund instructions, or contact support with your booking reference. Approved refunds are processed back via M-PESA.

5. Processing time

Approved refunds are processed in accordance with our refund policy. Refund timelines may vary depending on M-Pesa processing and your payment provider.