Check-in help

How do I check a guest in?

Open your event in the organizer dashboard and go to the Check-in tab. Scan the QR code on the guest’s ticket — or search for their name or booking reference — and tap to check them in.

What is the QR code?

Every paid ticket carries a unique, single-use QR code. It holds an opaque token that only confirms the ticket and never exposes the guest’s personal information.

The ticket will not scan. What should I do?

Ask the guest to brighten their screen or open the ticket under “My tickets”. If it still will not scan, use the manual search to find the booking and check them in.

Can a ticket be used twice?

No. Each ticket can only be checked in once. If a code has already been used, the scanner will show it as already checked in.

Who can check guests in?

The event organizer and any staff members assigned to the event can check guests in from the dashboard.

Can I undo a check-in?

If you checked someone in by mistake, contact support with the ticket reference. Every check-in is logged for audit purposes.