Frequently asked questions

How do I book a ticket?

Open the event page, choose your ticket type and quantity on the checkout page, enter your details and pay. Your digital tickets are issued instantly once payment is confirmed.

How do I pay?

TikitiPoa accepts M-PESA. At checkout, enter your M-PESA phone number and approve the payment prompt on your phone to complete your purchase securely.

When do I receive my tickets?

As soon as your payment is verified. You can view them under “My tickets” and they include a QR code for entry.

What is the QR code for?

The QR code contains a secure, opaque token used only for checking you in at the event. It does not contain any personal information.

Can I get a refund?

Refunds are subject to each event’s refund policy shown on the event page. You can request a refund from your booking details.

How long are tickets held?

When you start a booking we hold your tickets for a limited time (shown at checkout). If payment is not completed, the tickets are released automatically.

I am an organizer. How do I sell tickets?

Create an organizer profile, publish your event, add ticket tiers and share the event link. Use the dashboard to track sales and check guests in.

Is my payment information safe?

Yes. Payments are verified on the server, card details are never stored, and we never issue paid tickets until payment is confirmed using trusted provider data.